Cancellation and Refund Policy

We understand that circumstances may arise requiring you to cancel or reschedule your GAMCA medical appointment. Please review our cancellation policy below:

1.1 Cancellation Timeline

• More than 48 hours before appointment: Full refund minus processing fees
• 24-48 hours before appointment: 75% refund
• 12-24 hours before appointment: 50% refund
• Less than 12 hours before appointment: No refund

1.2 Cancellation Process

• Submit cancellation request through our website or contact our support team
• Provide your booking reference number and reason for cancellation
• Receive confirmation of cancellation request
• Refund process will begin based on the cancellation timeline

2.1 Refund Processing

• Refunds are processed within 5-7 business days
• Refund will be issued to the original payment method
• Processing fees (₹100) are non-refundable
• Bank charges, if any, will be deducted from the refund amount

2.2 Eligible Refund Scenarios

• Service unavailability due to technical issues
• Appointment cancellation by GAMCA medical center
• Double booking errors
• Timely cancellation as per policy

2.3 Non-Refundable Scenarios

• No-show for scheduled appointment
• Late arrival resulting in missed appointment
• Incomplete or incorrect documentation
• Violation of GAMCA medical center policies

We offer flexible rescheduling options to accommodate changes in your plans:

• First rescheduling: Free of charge (if done 48 hours before appointment)
• Subsequent rescheduling: ₹250 administrative fee
• Rescheduling within 24 hours: ₹500 administrative fee
• New appointment date subject to availability

4.1 Medical Emergencies

In case of medical emergencies, we offer special consideration for cancellations and refunds:

• Provide medical certificate or documentation
• Full refund may be considered minus processing fees
• Case-by-case evaluation

4.2 Natural Disasters/Force Majeure

In events beyond our control:

• Free rescheduling will be offered
• Full refund if service cannot be provided
• Alternative arrangements when possible